Vonage APIs and AI for HIPAA-Compliant Applications
Vonage supports the ability for healthcare organizations to deliver HIPAA-compliant, AI-powered communications solutions using video, voice, and SMS. The timely and secure patient engagement enhances the journey across their preferred communication channels.
Secure your healthcare communications
Communications between patients and medical practitioners are central to today’s digital healthcare experiences. This includes video consultations, group discussion sessions, care and drug reminders, status notifications, critical alerts, and more. The Vonage Video, Voice, and SMS APIs — plus Vonage AI Studio — allow these communications to be seamlessly embedded with healthcare applications.
Healthcare applications can securely use Vonage APIs and AI Studio to deliver HIPAA-compliant applications. The Vonage platform implements security and data privacy best practices. We conduct independent third-party HIPAA audits to ensure adherence to these policies on an ongoing basis — and we document this support through signed Business Associate Agreements (BAA) with healthcare customers. Vonage also has BAAs in place with our infrastructure and service providers that support our APIs.
Vonage services, such as our Enterprise Plan and expert AI design team, provide you with the hands-on guidance, account management, and technical support to enable the successful and secure delivery of healthcare applications. This includes designated customer success managers, AI conversational designers, support engineers, and up-time SLAs.
What is HIPAA?
The Health Insurance Portability and Accountability Act (HIPAA) was signed into law in 1996 as part of a larger healthcare reform in the United States. Part of the legislation is aimed at providing security and data privacy protections around access, use, and disclosure of protected health information.
Vonage Video, Voice, and SMS API conditions
Vonage serves as a “Business Associate” — under HIPAA conditions — by providing our Video, Voice, and SMS APIs for use within healthcare applications. Vonage signs Business Associate Agreements (BAA) to confirm that our customers can meet the required security, privacy, and data breach-related safeguards for protected health information when the Video, Voice, and SMS APIs are used appropriately.
HIPAA compliance is a shared responsibility
Vonage customers need to follow appropriate security and data privacy practices during development to ensure that their final applications are HIPAA-compliant across specific channels. This mandatory compliance is a shared responsibility between the customer and Vonage.
Vonage solutions for healthcare